We enable remotely located clients to avoid the cost and management burden of adding headcount at their colocation sites. We provide a 365×24 guaranteed response time SLA. Our On-Call Smart Hands professional services include initial buildout; executing service tickets from Remedy, Service Now, or our Autotask ticketing system; MACs (moves, adds, and changes); troubleshooting; maintaining DCIM solutions; maintaining parts inventories; and escorting vendors. Our On-Call Smart Hands professional services became SOC 2 compliant in 2015. Never have to enter your cage again! Our Dedicated Smart Hands are identical to our On-Call Smart Hands, except that a dedicated technician is onsite at all times, 365×24, to deliver a 10-15-minute SLA and fulfill the most stringent regulatory requirements.